1. Introduction
Royal Orchid Thai Massage Therapy (website URL address: https://royalorchidthaimassagetherapy.com) appreciates your business and trust. We provide professional massage therapy services designed to help you achieve mind-body harmony. Our physical location is operating out of Duo Hair, 11-13 Sheffield Rd, Dronfield, S18 2DH. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.
2. Data Collected
Data Storage Location
We operate web servers hosted by our hosting provider, ensuring that your data is securely stored and GDPR compliant. For more information on data protection, please review our hosting partner’s infrastructure guidelines.
Registration Data
If you register or create an account on our website, we store your chosen username, your email address, and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Booking and Purchase Data
To schedule appointments and receive treatment, you provide relevant contact and booking information on our website. This data is stored together with appointment histories, times, and your user data. This is required for us to provide you with treatment confirmations, appointment management, and other customer services.
Customer Service Data
If you have registered on our website or requested an appointment, you can submit inquiries or service requests for assistance. Form submissions are sent to our customer management systems. Only the data you explicitly provide is sent, and you are asked for consent each time you want to submit a new inquiry.
Comments
When you leave comments or reviews on the website, we collect the data shown in the comments form, as well as the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent directly to our company email at sara@royalorchidthaimassagetherapy.com. These submissions are only kept for customer service purposes; they are never used for marketing purposes or shared with third parties without explicit consent.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. As a result, no personalised data is stored. If you would like to opt-out of Google Analytics monitoring your behaviour on our website, please use the standard browser opt-out extensions.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification and identification of the user during website usage.
- Providing appointment assistance and managing therapy schedules.
- Sending updates to our users with important information to inform about news, scheduling changes, or venue updates.
- Checking accounts activity in order to prevent fraudulent transactions and ensure the security over our customers personal information.
- Customising the website to make your experience more personal and engaging.
- Guaranteeing overall performance and ensuring administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, map location pins, or social feeds. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below is a list of the services we may use:
Facebook
The Facebook page plugin may be used to display our Facebook timeline or links on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook, and your IP is not sent to a Facebook server until you consent to it.
X (formerly Twitter)
We may use the X API to display social timelines on our site. X has its own cookie and privacy policies over which we have no control. Your IP is not sent to an X server until you consent to it.
YouTube
We may use YouTube videos embedded on our site to demonstrate therapy techniques. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube, and your IP is not sent to a YouTube server until you consent to it.
4. Cookies
This site uses cookies—small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for booking baskets, and provide anonymised tracking data to third-party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (All Site Visitors)
- Session Identifiers: Used to identify your unique session on the website to maintain site functionality.
- Security & CDN Cookies: Used by core security systems to identify individual clients behind a shared IP address and apply protective web filters.
Necessary Cookies (Additional for Logged-In Customers)
- wp-auth / wordpress_logged_in: Used by the website platform to authenticate logged-in visitors, handle password authentication, and verify users.
- wordpress_test_cookie: Used to ensure cookies are working correctly.
- wp-settings / User Customisation: Used to customise your view of the main interface based on your specific profile setup.
5. Who Has Access To Your Data
If you are not a registered client or have not submitted an appointment request on our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account or an active booking, your personal information can be accessed by:
- Our system administrators.
- Our designated massage therapists when they need to view appointment details, health notes, or contact information to provide your treatment.
6. Third Party Access to Your Data
We don’t share your data with third parties in a way that reveals any of your personal information like your email, name, or phone number. The only exceptions to that rule are essential partners we must share limited data with in order to provide the online booking and verification services you expect from us.
7. How Long We Retain Your Data For
When you submit a booking request, inquiry form, or comment, its metadata is retained until you ask us to remove it. We use this data so that we can recognise you and manage return appointments smoothly. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured or hijacked by third parties without authorisation. In case of a data breach, website administrators will immediately take all needed steps to ensure system integrity, will contact affected users, and will attempt to reset system passwords if needed. For security questions, you can contact Sara directly at 07434 065 679.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active client (such as basic information needed to manage your upcoming therapy sessions or bookings). If you wish that all of your data is erased, we will no longer be able to manage your account or offer online booking services to you.
UK and EU GDPR Rights
Your privacy is critically important to us. We fully support and comply with the UK GDPR and European General Data Protection Regulation standards. For more details regarding your digital protection rights, please see the UK Information Commissioner’s Office (ICO) Portal or the EU GDPR Information Portal.
10. Third Party Websites
Royal Orchid Thai Massage Therapy may post links to third-party websites on this website (such as maps, booking platforms, or local partner pages). These third-party websites are not screened for privacy or security compliance by us, and you release us from any liability for the conduct of these third-party websites.
All social media sharing links or icons (such as our Facebook link) do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties. We bear no responsibility for the information collected or used by any third-party website. Please review the privacy policy and terms of service for each site you visit through external links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable for Royal Orchid Thai Massage Therapy, for legal purposes, to release your information in response to a request from a government agency or a law enforcement body. You agree that we may disclose your information to a third party where we believe, in good faith, that it is necessary to do so for the purposes of a civil action, criminal investigation, or other urgent legal matter.
We may also proactively report details to third parties where we believe that it is prudent to do so for legal reasons, such as our belief that a user has engaged in fraudulent activities. Any passing on of personal data for legal purposes will only be done in strict compliance with the laws of the United Kingdom and the country you reside in.
About Us
Come in and let our therapists provide the perfect treatment. Our massage is specially designed to help you achieve the perfect mind-body harmony
Open Hours By Appointment Only
Tue: 9:30 AM - 2:30 PM Wed: 9:30 AM - 2:30 PM Thur: 9:30 AM – 2:30 PMFri: 9:30 AM - 6 PM Sun: 10 AM - 7 PM
Contacts
Duo Hair 11-13 Sheffield Rd, Dronfield, S18 2DHEmail: sara@royalorchidthaimassagetherapy.comTelephone: 07434 065 679
Conveniently located at Duo Hair in Dronfield, Royal Orchid Thai Massage & Therapy provides a peaceful sanctuary for clients seeking expert wellness care. Whether you are traveling from the heart of Dronfield or looking for premium Thai massage therapy near Chesterfield, our professional treatment room is just a short drive away. Book your appointment today and discover authentic relief close to home.